Prohibited + Restricted Items

Overview

Products that contain hazardous materials (HAZMAT) like flammable gases, flammable solids, acids, oxidizers, and batteries are considered HAZMAT or dangerous goods (DG).  

In every country, there are laws and regulations that govern the storage and transportation of DG/HAZMAT to ensure the safe storage and transportation of these products. All of these laws require that you disclose a product’s DG/HAZMAT status.    

Important: To determine whether Jetpack can store and ship your product(s), please send your Safety Data Sheet (SDS) for all DG/HAZMAT SKUs, along with the amount of product in a single unit of the SKU (e.g., 8 ounces, 10 ounces, etc.) to us prior to sending this inventory to a Jetpack fulfillment center.

Continue below for more details.

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Guidelies + Restrictions when Shipping DG/HAZMAT with Jetpack

Once you have received approval from Jetpack, please keep in mind the following guidelines and restrictions for DG/HAZMAT (before sending inventory to us):

  • Jetpack can only ship products considered DG/HAZMAT domestically within the United States (excluding Alaska, Hawaii, and other US territories).  
    • Any orders containing DG/HAZMAT products destined to Alaska, Hawaii, or other US territories will move to the On-Hold status and will not be fulfilled.
  • Jetpack cannot ship orders containing DG/HAZMAT products to PO/APO addresses.
    • Any PO/APO-addressed orders containing DG/HAZMAT products will move to the On-Hold status and will not be fulfilled.
  • Certain classes and quantities of DG/HAZMAT products are accepted only if you have written confirmation from Jetpack.  
    • DG/HAZMAT shipments cannot be shipped from the US to non-US locations or US destinations outside of the contiguous 48 states (meaning, they cannot be shipped to Alaska, Hawaii, US territories such as Puerto Rico, and APO/FPO addresses).  
  • Batteries are classified as DG/HAZMAT. Read our full battery policy here.
  • Jetpack cannot ship orders containing DG/HAZMAT products via prepaid labels.  
  • Carriers may apply a surcharge to orders containing DG/HAZMAT products.  
    • This surcharge will be added to the total fulfillment cost of the order.
  • Each DG/HAZMAT package must meet the requirements below.
    • Supported dimensions and weight:  
      • For boxes:
        • Dimensions: No larger than 13 x 10 x 8 inches (33.02 x 25.4 x 20.32 cm)
        • Weight: Less than 15 pounds (6.80kg)
      • For poly mailers and bubble mailers:
        • Dimensions: No larger than 17 x 14 x 1 inches (43.18 x 35.56 x 2.54 cm)
        • Weight: Less than 15 pounds (6.80 kg)
  • Orders shipping from Jetpack's US fulfillment centers that contain products considered DG/HAZMAT can only be shipped under as “limited quantities” as that term is defined under U.S. HAZMAT regulations.

Configuring Products as DG/HAZMAT in the Product Catalog Page

Applicable for merchants who only ship from Jetpack's US, Canada, or Mexico fulfillment centers (to destinations within the US or Canada): If Jetpack flags a SKU as being a possible DG/HAZMAT product, you must provide additional information before Jetpack can receive, store, or ship the SKU.

You are required by law to identify your DG/HAZMAT products so they can be stored and shipped safely. You can manage your DG/HAZMAT products from the product details page.

From the Jetpack dashboard:

  1. Click Products on the left-hand navigation bar.  You will be redirected to the Product Catalog page.  
  1. Locate the product you need to classify as DG/HAZMAT. You can do this by using the search bar or by using the filters (e.g., Active, Inactive, Digital, etc.) on the Product Catalog page.  You will be redirected to the product details page.
  1. Check the box next to This is classified as a hazmat good (located under the Fulfillment Information tile)

An attachment field will appear.  

  1. Attach the product’s SDS by dragging and dropping the file or selecting click here to browse.
    1. The file must be formatted as a PDF and cannot be larger than 50 MB.
  2. Click Save (located in the Unsaved Changes banner at the top of the page).  

You’ll receive a success message.  

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