Contact

Nope! Jetpack is about bringing your ecommerce shipping costs down, not up. No monthly fees, no "emergency fees," no nonsense. And it costs nothing to find out how much you'll save too, thanks to our Jetpack Brainstorms. Spend an hour with us, tell us about the good and the bad, and we'll dedicate a week or two and prove just how revolutionary our logistics strategy can be.

While we also offer discounted rates on traditional carriers, our secret sauce for Canadian ecommerce shipping is powered by Jetpack Express, featuring our intelligent routing technology for the last mile.

No matter where your customer lives, our platform monitors on-time rates for each of our carriers across the country. This happens in real time, as you ship. The system automatically selects the most reliable last-mile carrier for each individual destination. This has resulted in an unmatched 99.3% on-time rate across Canada for our express services, at a fraction of the cost of traditional carriers.

In addition to industry-leading reliability, we're also allowing more curated access to the now ubiquitous "Amazon experience." Our system ensures you're only getting the best version of the very same carrier network that Amazon uses. Three delivery attempts are made, with safe drops and photo proof-of-delivery standard for each and every one of your shipments.  

100%. All of it. Every last beautiful postal code. How do we do it? It goes back to our intelligent routing technology. For every shipment, our platform will drive the most value by picking the last-mile carrier that has the best track record for each destination. Even the most remote or northern customers are taken care of, with last mile delivery by Canada Post, just like they're used to.

For the most extreme example, lets say you're shipping out of the greater Toronto area to a customer in Telegraph Creek, British Columbia. It's a tiny rural town in Northern BC, and about as remote as you can get from the bustle of Toronto.

Our system determines that the best last-mile carrier for this customer is Canada Post. We pick up the package from your warehouse in the GTA, put your customer's package on a plane to Vancouver. From there, we know to put it on a Canada Post truck, and gets to Telegraph creek far faster than it ever would have using traditional means. All of this happens seamlessly, under one unified tracking number.

And of course, things happen even faster for the majority of your customers in Canada who don't live in the outer reaches. For example, if your customer resides in Vancouver, we select the most reliable last-mile carrier for their postal code, and it arrives at your customer's door within 24 hours of landing. Most customers in major Canadian cities will receive their Jetpack Express deliveries within 1-3 days. All of this, for less than the price of a ground service that takes up to 8 days or more.

While we've built our own full-featured shipping platform, we get that many companies already love the tools they're using.

From Shipstation to XoroWMS to RF Smart and everything in between. We've built integrations for dozens of shipping management systems and ecommerce platforms like Shopify, Amazon, Etsy, Walmart, and so many more.

Our modular integration approach means that within minutes you can be up and running, with your Jetpack rates flowing directly into your store or WMS.

And for more enterprise level solutions, we've built an advanced, full featured API allowing any sort of custom integration you and your team can dream up.

Our technology team is nimble, innovative, and addicted to creative solutions. If you've got a special requirements or a big idea, we'll help you pull it off!

We know the shipping business has a reputation for being a little... impersonal. But when you join Jetpack, you'll never have felt so supported.

Jetpack is backed by eShipper, one of Canada's most established logistics companies. When you ship with us, you gain access to eShipper's massive, dedicated support team, based right here in Toronto. Our team has your back, forever and ever.

Our approach is different. You'll never have to call the carrier directly again. You work directly with us, always. We're just a phone call, email, or chat away. No matter how much you ship, you'll have the same crew of caring folks to talk to, sorting out any trouble that might come your way.

We also know that logistics can get complicated as you grow. Once your monthly shipping volumes get over a certain threshold, you gain a dedicated account manager. Someone who can get to know you even more personally, and help you mitigate risk even further.

And while eShipper's support has your back for your day-to-day shipping, your Jetpack team is always here to strategize, optimize, or just be an ear. Welcome to the next-generation of logistics support!

Jetpack is powered by eShipper, with 25 years as the leader in Canada when it comes to innovative shipping solutions. All of our shipping services -- including our Jetpack Express network -- is operated by the hundreds of team members at eShipper dedicated to building the future of logistics.

When you join us here at Jetpack, you not only get our ongoing optimization and strategy as part of the deal, but your shipments are backed by eShipper's advanced dedicated support team. And perhaps most exciting, our Jetpack express service boasts an industry-leading 99.3% on-time rate.

When it comes to choosing a logistics partner, the most important word to us is trust, and we know that this trust is earned. Book a free brainstorm with us, we'll collaborate and figure out ways we can reduce your spend and increase customer satisfaction. We'd be happy to start with a trial of just certain services in select regions. In whatever way you choose come onboard, we're looking forward to showing you just how reliable a partner we can be.

During the pandemic, airplanes were flying over our heads with nobody on them. At the same time, down on the ground, the ensuing ecommerce boom gave way to a new breed of ground courier companies focused on ultra-fast, reliable last mile deliveries.

All of this disruption gave us a big idea. In the years that followed, we built exclusive partnerships with airlines and created a brand new express courier network for Canada.

With planes that were in the air anyways, and a far more efficient fleet of trucks on the ground, we built technology to intelligently route packages via the right planes and ground carriers for each individual destination. In real time. This has resulted in unmatched cost reductions, while at the same time cutting transit times by more than half. By optimizing our last mile to each unique destination, we've elevated our on-time rates to industry-leading levels of 99.3%.

We can help, bigtime. A good deal of our clients are American companies who were struggling to ship their products to customers in Canada without incurring high costs, and really slow transit times. Plus, crossing the border introduces so many headaches that some companies just give up on selling to Canada altogether.

We combine our innovative air and ground network in Canada with advanced tools and automation that simplifies duty, brokerage, and red tape.
‍
If you want to ship from your existing operations in the USA, we have solutions for your Canadian business that will dramatically lower costs and kill those border headaches. And then, with Jetpack Express, we can improve transit times so effectively that your customers will think you're based here.

Or, if you'd rather ship in bulk and fulfill out of Canada, we've built an affordable network of warehouses and fulfillment services that integrate perfectly with all of our innovative shipping solutions, allowing you to improve efficiency and lower costs even further.

Along with our advanced technology comes highly accurate, unified tracking. We combine the best of Canada's carriers and optimize them for each destination. And we've made sure that your customer would never know the difference.

We send one unified tracking number to your customer when you fulfill an order, with a detailed tracking page that lets them follow the journey every step of the way. We can even build a customer tracking page to incorporate your brand, for an even more harmonious experience.

No problem. While there are benefits to working with us on an end-to-end logistics strategy, we also play nice with others. If you've got a great relationship with a certain courier, you can plug that account number right into our platform, continuing to see their rates alongside ours.

Yes! Jetpack has game-changing low rates for ecommerce shipping to the USA, as well as to the rest of the world. Because we're carrier agnostic, we're fighting for you, not for any one particular company. We've got great rates with everyone, and we're in a unique position to analyze your worldwide logistics spend and offer you a truly end-to-end solution.

Once you've decided to make the switch, it's usually a very simple process. If you're using our platform, we can set you up within 24 hours.

If you're integrating an existing ecommerce platform or WMS system, we can have you shipping as soon as 1-2 days. For more custom integrations, it might take a week or two.

Our team loves a challenge. Let us know your requirements and we'll make some magic happen.